Parimatch Rules and Regulations in India

User Agreement

By accessing and using the Parimatch platform in India, you enter into a binding legal agreement with the operator. This agreement becomes effective upon the completion of your account registration and remains in force for the duration of your use of the services. All users are required to read and understand these terms before engaging with any features of the platform.

Eligibility Requirements

To use the platform and place bets, users must meet the following conditions:

• Be at least 18 years of age at the time of registration.
• Be a natural person with full legal capacity to enter into a binding agreement.
• Not be a resident of any jurisdiction where accessing such services is prohibited by law.
• Ensure that participation in online betting is legal under the applicable laws of your place of residence.

Right to Modify Terms

The operator reserves the right to amend, update, or revise these terms and conditions at any time. Users will be notified of significant changes through the platform or via registered contact details. Continued use of the services following any modification constitutes your acceptance of the updated terms. It is your responsibility to review this document periodically.

Acceptable Use of the Platform

Users are permitted to use the platform solely for lawful personal purposes. The following conduct is prohibited:

• Using automated tools, bots, or scripts to interact with the platform.
• Attempting to exploit technical errors or vulnerabilities for financial gain.
• Engaging in any form of fraud, collusion, or manipulation of odds.
• Accessing the platform on behalf of a third party or using another user’s account.

Content Protection

All content available on the platform, including but not limited to text, graphics, software, betting odds, and data feeds, is the intellectual property of the operator or its licensed partners. Reproduction, distribution, or commercial use of any such content without prior written authorisation is strictly prohibited.

Limitation of Liability

The operator shall not be held liable for:

• Technical failures, service interruptions, or connectivity issues beyond its reasonable control.
• Losses arising from a user’s failure to comply with these terms.
• Decisions made by users based on incorrect or incomplete information entered during registration or betting.

The platform is provided on an "as available" basis, and the operator does not guarantee uninterrupted access to its services at all times.

Eligibility to Place Bets

Only verified, registered account holders who meet the minimum age requirement of 18 years are allowed to place bets on the platform. Accounts that have not completed the required identity verification process may be subject to restrictions on betting activity until verification is successfully completed.

Bet Acceptance Procedures

A bet is considered accepted only after the system generates a confirmation and assigns a unique bet identification number. The operator reserves the right to decline or void any bet under the following circumstances:

• The bet was placed after the official start of an event.
• There was a manifest error in the listed odds at the time of placement.
• The event or market was suspended at the time the bet was submitted.
• The bet violates any applicable rule or restriction in effect at that time.

Minimum and Maximum Bet Amounts

Betting limits apply to all users and vary depending on the sport, event type, and market selected. The following general limits are in place:

• Minimum bet: As specified per market, typically starting from INR 50.
• Maximum bet: Determined by the event, market liquidity, and individual account status.
• The operator reserves the right to adjust these limits at any time without prior notice.

Calculation of Winnings

Winnings are calculated by multiplying the accepted bet amount by the odds in effect at the time the bet was confirmed. The method of odds calculation depends on the format selected by the user (decimal, fractional, or American). In the event of a dispute regarding the calculation of winnings, the operator’s records shall serve as the definitive reference.

Betting Restrictions

The platform may impose additional betting restrictions on individual accounts based on:

• Unusual or suspicious betting patterns.
• Accounts under active review for compliance purposes.
• Specific events or markets subject to regulatory restrictions.
• Users identified as professionals or sharp bettors, as determined by internal risk assessment.

Cancellation and Void Bets Policy

A bet may be declared void and the original stake refunded under the following conditions:

• The event is cancelled or postponed beyond the permitted rescheduling window.
• A technical error occurred during bet placement that materially affected the outcome.
• The event result cannot be officially verified by the operator.

In all void cases, the original stake amount is returned to the user’s account balance within a reasonable timeframe.

Fundamental Rules for Account Funding and Withdrawals

All financial transactions on the platform must be conducted through the user’s registered account only. Third-party funding is strictly prohibited. The name on the payment method used must match the name registered on the platform account. The operator reserves the right to request additional verification documents before processing any transaction.

Available Deposit and Withdrawal Methods

The following payment methods are generally available to users in India:

Fees associated with transactions, if any, are displayed at the time of initiating the transaction. The operator does not impose processing fees on standard deposits, though third-party payment providers may apply their own charges.

Transaction Processing and Timeframes

• Deposits are generally credited to the account balance within minutes of confirmation from the payment provider.
• Withdrawals are processed within 1 to 5 business days, subject to the completion of identity verification and compliance checks.
• Processing times may be extended during periods of high transaction volume or when additional documentation is required.

Identity Verification and KYC Requirements

In accordance with applicable regulations, all users are required to complete a Know Your Customer (KYC) verification process before withdrawals are approved. The following documents may be requested:

• Government-issued photo identification (Aadhaar Card, PAN Card, Passport, or Voter ID).
• Proof of address (utility bill, bank statement, or similar document issued within the last three months).
• Proof of payment method ownership where required.

Failure to submit the required documents within the specified timeframe may result in suspension of withdrawal rights until compliance is achieved.

Transaction Restrictions

The operator may place holds or restrictions on transactions in the following situations:

• Active investigation of account activity for fraud or policy violations.
• Pending KYC verification.
• Suspicion of money laundering or other unlawful financial conduct.
• Account balance disputes under review.

Cancellation of Financial Operations

Deposit transactions that have been confirmed by the payment provider cannot be reversed by the user. Withdrawal requests that have not yet been processed may be cancelled by the user through the account dashboard. Once a withdrawal has been dispatched, cancellation is not possible and the user must await receipt of funds before initiating a new transaction.

Commitment to Safe Betting Practices

The platform is committed to promoting responsible betting and supporting users who may be at risk of developing problematic gambling behaviours. These measures are integrated into the platform to ensure that betting remains an entertainment activity conducted within safe and informed boundaries.

Available Control Tools

Registered users have access to the following self-management tools through their account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the total amount deposited into the account.
• Bet Limits: Restrict the maximum stake allowed per single bet within a defined period.
• Session Time Limits: Define the maximum duration of a single session on the platform.
• Loss Limits: Cap the total amount that can be lost within a selected timeframe.
• Self-Exclusion: Temporarily or permanently suspend access to the account. Self-exclusion periods are enforced immediately upon request and cannot be reversed before the selected period expires.
• Reality Checks: Receive periodic notifications reminding you of the time spent on the platform during an active session.

To activate any of these tools, navigate to the Responsible Gambling section within your account settings.

Risk Self-Assessment

Users who are uncertain about their betting habits are encouraged to use the self-assessment resources available on the platform. These assessments are confidential and are designed to help users evaluate their level of engagement and identify early signs of concern.

External Support Organisations

If you or someone you know requires assistance with gambling-related concerns, the following organisations provide confidential support:

• iGaming Responsible Gambling Foundation India – information and counselling services for problem gambling.
• Vandrevala Foundation Helpline – 1860-2662-345 (24/7 mental health support available in India).
• National Problem Gambling Helpline – available online for guidance and referrals.

The platform encourages users to seek help without hesitation. Account restrictions or self-exclusion requests are processed with full confidentiality and without penalty.

Legal Obligations

The platform operates in compliance with internationally recognised anti-money laundering (AML) standards and applicable regulations governing the prevention of financial crime. The operator is legally obligated to implement measures that prevent the use of the platform for money laundering, terrorism financing, or any other unlawful financial activity.

Know Your Customer (KYC) Verification

All users are subject to identity verification as part of the platform’s KYC procedures. The process involves:

• Identity Verification: Submission of a valid government-issued photo identification document.
• Address Verification: Proof of current residential address.
• Source of Funds: In cases involving large transactions or unusual activity, users may be required to provide documentation substantiating the origin of deposited funds.

KYC verification is conducted at account registration and may be repeated at any point during the account lifecycle if the operator determines that additional checks are necessary.

Transaction Monitoring

All financial transactions on the platform are subject to continuous automated monitoring. The system is designed to detect:

• Unusual deposit or withdrawal patterns inconsistent with established user behaviour.
• Large transactions that exceed predefined thresholds.
• Repeated structuring of transactions to avoid reporting limits.
• Deposits made using multiple payment methods within a short timeframe.

Suspicious Activity Detection and Reporting

The operator maintains a dedicated compliance team responsible for reviewing flagged transactions. Where suspicious activity is identified, the operator is required by law to file a Suspicious Activity Report (SAR) with the relevant financial intelligence authorities. Users will not be informed of any such filing, in accordance with legal obligations.

Consequences of Policy Violations

Users found to be in breach of AML policies may face the following measures, applied at the operator’s discretion:

• Temporary suspension of account access pending further investigation.
• Freezing of account funds until the investigation is concluded.
• Permanent closure of the account.
• Reporting of the matter to the appropriate regulatory or law enforcement authorities.

The operator will not be held liable for losses incurred by a user as a result of account restrictions applied under this policy.

Personal Data Collected

Upon registration and during the use of platform services, the following categories of personal data may be collected:

• Identity Data: Full name, date of birth, and government-issued identification numbers.
• Contact Data: Email address, phone number, and residential address.
• Financial Data: Payment method details, transaction history, and account balance information.
• Technical Data: IP address, device identifiers, browser type, and usage logs.
• Behavioural Data: Betting history, session duration, and interaction patterns on the platform.

Purpose of Data Use

Personal data collected by the operator is used exclusively for the following purposes:

• Processing account registration and verifying user identity.
• Facilitating deposits, withdrawals, and the settlement of bets.
• Complying with legal and regulatory obligations, including KYC and AML requirements.
• Delivering platform-related communications and account notifications.
• Improving platform performance and user experience through anonymised analytics.
• Detecting and preventing fraud, abuse, and unauthorised account access.

Legal Basis for Processing

Data is processed on the following legal grounds:

• Contractual necessity: Processing required to fulfil the user agreement.
• Legal obligation: Processing required to comply with applicable laws.
• Legitimate interests: Processing conducted for fraud prevention and platform security purposes.
• Consent: Processing based on explicit user consent where applicable.

Data Retention

Personal data is retained for as long as the user account remains active and for a period thereafter as required by applicable law. Financial records are typically retained for a minimum of five years in accordance with regulatory requirements.

User Rights

As a registered user, you hold the following rights concerning your personal data:

• Right to Access: Request a copy of the personal data held about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data, subject to legal retention obligations.
• Right to Restriction: Request that processing of your data be limited in specified circumstances.
• Right to Data Portability: Request that your data be transferred to another service provider where technically feasible.
• Right to Object: Object to the processing of your data for specific purposes.

Requests concerning personal data rights may be submitted through the platform’s support channels. The operator will respond within the timeframe required by applicable data protection regulations.

Third-Party Data Sharing

Personal data is not sold or rented to third parties. Data may be shared with trusted service providers engaged to support platform operations, including payment processors, identity verification agencies, and fraud prevention partners, all of whom are contractually bound to maintain confidentiality and data security standards.

Security Commitments

The platform maintains a comprehensive security framework designed to protect user accounts, personal data, and all financial transactions conducted through the services. Security protocols are reviewed and updated regularly to address evolving threats and comply with applicable data protection standards.

Technical Protection Measures

• Data Encryption: All data transmitted between the user’s device and the platform is encrypted using Transport Layer Security (TLS) protocols. Sensitive financial and personal information is stored using advanced encryption standards.
• Firewall and Intrusion Detection: The platform infrastructure is protected by multi-layer firewall systems and active intrusion detection mechanisms that identify and neutralise threats in operation.
• Secure Payment Processing: All payment transactions are processed through certified, PCI-DSS compliant payment gateways to ensure the protection of financial data.

Account Access and Authentication

• Two-Factor Authentication (2FA): Users are encouraged to enable two-factor authentication on their accounts. Once activated, a one-time verification code is required in addition to the standard password at each login.
• Session Management: Inactive sessions are automatically terminated after a defined period of inactivity to reduce the risk of unauthorised access.
• Login Monitoring: Unusual login activity, such as access from an unrecognised device or geographic location, triggers an automated security alert to the registered contact details.

Continuous Activity Monitoring

The platform employs automated systems that continuously monitor account activity for signs of:

• Unauthorised access or login attempts.
• Abnormal betting patterns that may indicate account compromise.
• Suspicious financial transactions or patterns inconsistent with the user’s typical behaviour.

When such activity is detected, the operator may temporarily restrict account access and notify the user to confirm their identity before restoring full account functionality.

User Responsibilities

Users share responsibility for maintaining the security of their accounts. The following practices are required:

• Keep account credentials strictly confidential and do not share login details with any third party.
• Use a strong, unique password that is not used on other platforms or services.
• Log out of the account after each session, particularly when using shared or public devices.
• Report any suspected unauthorised access to the platform’s support team immediately.

The operator cannot be held responsible for losses resulting from a user’s failure to maintain adequate account security on their end.