Responsible Gaming

Every form of gambling carries a risk of financial loss. There is no guaranteed outcome, and no strategy eliminates that risk entirely. Responsible gambling means staying in control of how much time and money you spend on betting.

Parimatch offers practical tools to help you maintain that control:

• Deposit Limits – Set a cap on how much you can deposit daily, weekly, or monthly.
• Wager Limits – Restrict the total amount you bet within a chosen time period.
• Loss Limits – Define the maximum amount you are comfortable losing.
• Session Time Limits – Control how long you spend on the platform per session.
• Cool-Off Period – Take a short break from gambling for a set number of days.
• Self-Exclusion – Suspend your account for an extended period if you feel you need a longer pause.

These tools are available in your account settings. Use them to keep gambling an enjoyable and controlled activity, not a source of financial or emotional stress.

Gambling addiction can develop gradually, and it is not always easy to notice in yourself. Being aware of the warning signs is an important step towards protecting your well-being.

Consider seeking support if you notice any of the following:

• You spend more money on betting than you originally planned.
• You feel restless or irritable when you try to reduce or stop gambling.
• You chase losses by placing more bets to recover money you have lost.
• Gambling is affecting your ability to meet financial obligations such as rent, bills, or loans.
• You lie to family members or friends about how much you gamble.
• You borrow money or sell belongings to fund your betting activity.
• You find it difficult to stop playing even after deciding to quit.
• Gambling is taking time away from work, studies, or personal relationships.
• You experience mood swings, anxiety, or low motivation linked to your gambling activity.
• You continue gambling even though it is causing harm to your life.

Gambling addiction is a serious condition. If any of these signs feel familiar, professional help is available and effective.

Addressing a gambling problem is possible with the right approach and support. The following steps can help you take back control of your betting habits:

• Set strict limits – Use the deposit, loss, and session time controls available on the platform before you start playing.
• Keep a record – Track how much time and money you spend on gambling each week to stay aware of your patterns.
• Never gamble to recover losses – Chasing losses increases risk and rarely leads to recovery. Accept losses as part of the activity.
• Avoid gambling under emotional pressure – Stress, anxiety, or personal difficulties can affect decision-making. Step away during difficult periods.
• Take regular breaks – Use the cool-off feature to pause your account and create distance from gambling routines.
• Talk to someone you trust – Sharing concerns with a friend or family member can provide perspective and reduce isolation.
• Seek professional counselling – Therapists who specialise in addiction can provide structured, evidence-based support.
• Use self-exclusion – If you feel your gambling is becoming unmanageable, self-exclusion is a responsible and available option.
• Remove access to funds – Limiting the amount of money accessible for gambling can reduce impulsive betting decisions.
• Engage in alternative activities – Sport, hobbies, and social activities can reduce the urge to gamble by providing other sources of engagement.

These steps are not prescriptive. Use what is relevant to your situation and seek additional support when needed.

If you or someone you know is struggling with gambling addiction, professional help is available across India. The following organisations offer confidential support and counselling:

• iCall (Tata Institute of Social Sciences) – A psychological support helpline offering counselling for addiction and mental health concerns.
  Website: icallhelpline.org
  Phone: +91-9152987821
• Vandrevala Foundation Helpline – A 24/7 mental health helpline providing crisis support and addiction counselling.
  Website: vandrevalafoundation.com
  Phone: 1860-2662-345
• NIMHANS (National Institute of Mental Health and Neurosciences) – A government institution in Bengaluru offering specialised addiction treatment programmes.
  Website: nimhans.ac.in
• Gamblers Anonymous India – A peer support community for people affected by compulsive gambling.
  Website: gamblersanonymous.org
• Snehi India – An emotional support helpline available to those experiencing distress related to addiction.
  Phone: +91-44-24640050

Reaching out is a sign of strength. These resources are confidential and designed to help, not to judge.

If you are experiencing difficulties with your gambling behaviour, the Parimatch support team is available to assist you. You can request account controls, ask about self-exclusion, or simply raise a concern at any time.

Available support channels:

• Live Chat – Available directly on the website and mobile app for immediate assistance.
• Email – Send your query or concern to the support team for a detailed response.
• Help Centre – Access a library of guidance articles on responsible gaming tools and account controls via the website.

All communication with the support team regarding responsible gaming is handled with full confidentiality and without judgement.